In today’s digital era, providing exceptional customer support and fostering real-time communication with website visitors are crucial for businesses. Live chat software offers a convenient and efficient solution to engage with customers, resolve queries promptly, and boost overall customer satisfaction.
With numerous options available in the market, it can be overwhelming to choose the best live chat software for your website.
In this article, we will explore the top 10 live chat software options available for websites. Each of these products offers unique features and benefits to cater to diverse business needs. Let’s delve into their key features and capabilities.
- ThriveDesk – Customer Support for SaaS & eCommerce
- HubSpot Free Live Chat Software
- Zendesk Chat
- Zoho Desk
- Pure Chat Inc.
- Is live chat software suitable for all types of businesses?
- Can live chat software integrate with other customer support tools?
- Can I customize the appearance and behavior of the live chat widget?
- Is live chat software only for real-time communication?
- What type of analytics and reporting features are available with live chat software?
What is a live chat software for websites?
Live chat software enables businesses to communicate with website visitors in real-time through a chat interface. It allows customers to seek assistance, resolve issues, and make inquiries conveniently without having to navigate through complex support systems or wait for email responses. Effective live chat software can enhance customer support, improve user experience, and drive conversions.
List of the 10 Best Live Chat Software for Websites
Looking for the best live chat software for your website? Explore our list of the top 10 options that will enhance customer support and engagement on your site.
ThriveDesk – Customer Support for SaaS & eCommerce
ThriveDesk is a comprehensive customer support and live chat solution software designed specifically for SaaS (Software as a Service) and eCommerce businesses. It offers a range of powerful features such as real-time chat, ticketing system integration, workflow automation, and analytics. ThriveDesk enables businesses to provide personalized support, boost customer engagement, and streamline customer communication.
Key Features of ThriveDesk
- Live Chat
- Knowledge Base
- Tracking System
- Apps Integrations
- Webhooks and API
- Report Analysis
- Assistive AI
- Starter: $32/month (20% off for Annual payment)
- Plus: $99/month (20% off for Annual payment)
HubSpot Free Live Chat Software
HubSpot Live Chat is a popular choice among businesses for its seamless integration with the HubSpot CRM platform. It allows businesses to manage customer conversations, gather valuable insights, and provide personalized support. With HubSpot Live Chat, you can automate chat responses, create chatbots, and access detailed analytics to optimize your customer support strategy.
Key Features of HubSpot Live Chat
- Chatbot automation
- Real-time customer support
- Route customer inquiries
- Customizable live chat widget
- Audience segmentation
- Live chat notifications
Intercom is a versatile live chat software that caters to businesses of all sizes. It offers a wide range of features, including live chat, customer engagement tools, chatbot automation, and knowledge base management. Intercom’s user-friendly interface and powerful integrations make it an ideal choice for businesses looking to enhance customer support and build meaningful relationships with their audience.
Key Features of Intercom
- Fin AI bot for customer service
- Intercom Messenger
- Ticketing system
- Workflows for chatbots and automations
- Custom and real-time reporting
- Phone deflection to Messenger
- Starting at $74 / month
Zendesk Chat is a reliable live chat software solution that focuses on delivering exceptional customer experiences. It provides features like chat customization, proactive engagement, chatbot automation, and advanced analytics. Zendesk Chat integrates seamlessly with other Zendesk products, enabling businesses to provide a unified and seamless support experience.
Key Features of Zendesk
- Ticketing system
- Email, chat, voice, social messaging, and more
- Prebuilt analytics dashboards
- 1,000+ apps & integrations
- Custom and live analytics
- AI-powered Content Cues
- Customer satisfaction ratings (CSAT)
- Starting at $59 per month per agent
PinChat is a user-friendly live chat software that emphasizes simplicity and efficiency. It offers features like chat customization, automated greetings, chat routing, and customer feedback collection. PinChat enables businesses to enhance customer support, reduce response times, and provide a seamless chat experience on their websites.
Key Features of PinChat
- Chat Functions
- Tags and Folders
- Appearance Setting
- Widget for Website
- Free: $0 /month
- Starter: $30 /month
- Light: $50 /month
- Standard: $75 /month
Freshchat is a modern live chat software designed for businesses that prioritize personalized customer engagement. It offers features like in-app messaging, chat routing, chatbot automation, and customer context tracking. Freshchat’s intuitive interface and comprehensive functionality make it a great choice for businesses aiming to deliver proactive and personalized support.
Key Features of Freshchat
- Messaging channels
- Web Widget
- Team Inbox
- Real-time Dashboard
- Custom Reports
- Free: $0
- Growth: $18 /agent/month
- Pro: $47 /agent/month
- Enterprise: $83/agent/month
Zoho Desk is a robust help desk software that includes live chat capabilities to facilitate real-time customer support. It offers features like chat routing, canned responses, chatbot automation, and integrations with popular CRM platforms. Zoho Desk provides businesses with a unified platform to manage customer queries efficiently and deliver top-notch support.
Key Features of Zoho Desk
- Ticket Management
- Agent Productivity
- Insights and Impact
- Instant Messaging
- Knowledge Base
- Standard: $20/user/month
- Professional: $35 /user/month
- Enterprise: $50 /user/month
Drift is a conversational marketing platform that incorporates live chat as a core component. It focuses on enabling businesses to engage website visitors in meaningful conversations, generate leads, and drive conversions. Drift’s AI-powered chatbots, lead qualification features, and comprehensive reporting make it a preferred choice for businesses seeking to optimize their sales and marketing efforts.
Key Features of Drift
- Live Chat
- Custom Chatbots
- Real-Time Notifications
- A/B Testing
- Conversational Landing Pages
- Premium plan for small business starting at $2,500/month billed annually
Pure Chat Inc.
Pure Chat Inc. is a live chat software solution that caters to businesses of all sizes. It provides essential features such as live chat, visitor tracking, chatbot automation, and reporting. Pure Chat Inc. empowers businesses to engage with their website visitors effectively, capture leads, and deliver exceptional customer service.
Key Features of Pure Chat Inc
- Unlimited Chats
- Realtime Analytics
- Visitor Tracking
- Comprehensive Account Statistics and Reports
- CSV exports for Reports & Contacts
- Unlimited Chat History Transcripts
- Advanced Widget Customization
- Growth: $49/mo and $15 for per Additional User
- PRO: $99/mo and $10 for per Additional User
Kayako is a fully integrated cloud-hosted help desk software designed for small and medium-sized businesses (SMBs) seeking an immediate customer support solution. With Kayako, businesses can streamline their support processes across various channels, including live chat, email, and social media.
The software comes with powerful out-of-the-box functionality, allowing customer service teams to efficiently manage requests and conversations. Kayako enables businesses to deliver personalized support while maintaining a personal touch as they grow.
Key Features of Kayako
- Help Center
- Live Chat
- Kayako Messenger
- Proactive Engagement
- Starting $125 per agent per month
Is live chat software suitable for all types of businesses?
Yes, live chat software can benefit businesses across various industries, including eCommerce, SaaS, hospitality, and more. It offers a convenient communication channel for customers and enhances support services.
Can live chat software integrate with other customer support tools?
Yes, many live chat software options provide integrations with popular CRM systems, help desk software, and ticketing systems. This allows businesses to streamline their customer support processes and maintain a unified approach.
Can I customize the appearance and behavior of the live chat widget?
Most live chat software solutions offer customization options to match your website’s branding. You can typically customize the chat widget’s color, position, and behavior to align with your website design.
Is live chat software only for real-time communication?
Live chat software supports real-time communication, but many solutions also offer offline messaging capabilities. This allows visitors to leave messages when your support team is unavailable and ensures timely responses.
What type of analytics and reporting features are available with live chat software?
Live chat software provides valuable analytics and reporting features, such as chat volume, response time, customer satisfaction ratings, and agent performance. These insights enable businesses to evaluate their support effectiveness and make data-driven improvements.
Selecting the best live chat software for your website is crucial for enhancing customer support, improving user experience, and driving business growth. These 10 live chat software options mentioned in this article offer a range of features and capabilities to cater to different business needs. Evaluate each software’s strengths, consider your specific requirements, and choose the one that aligns with your objectives and budget.
Remember, investing in a reliable live chat software can transform how you interact with your customers and ultimately contribute to your business’s success.