8 Best AI Chatbot Platforms and Apps for Your Website

8 Best AI Chatbot Platforms and Apps for Your Website

The use of AI chatbots is rapidly becoming a necessity for businesses of all sizes to provide top-notch customer service, streamline operations, and increase conversions. With the rise of AI technology, there are numerous AI chatbot platforms and apps available in the market.

However, with so many options to choose from, selecting the best one for your business can be overwhelming. In this blog post, we have compiled a list of the 8 best AI chatbot platforms and apps for your website.

These platforms and apps have been selected based on their features, benefits, ease of use, and overall value for businesses. By incorporating one of these AI chatbot platforms or apps into your website, you can provide a seamless user experience and automate routine tasks, allowing you to focus on growing your business.

What is AI Chatbot?

An AI chatbot is a computer program that uses artificial intelligence (AI) to communicate with humans through a messaging interface such as a chat window. AI chatbots are designed to understand natural language and respond in a way that simulates human conversation. 

They are typically used for customer service, sales, and marketing purposes, but can also be used for tasks such as scheduling appointments or providing information. 

AI chatbots use machine learning algorithms to continually improve their ability to understand and respond to user input. They can also be integrated with other systems such as eCommerce platforms or customer relationship management (CRM) software to provide a seamless user experience.

Overall, AI chatbots are a powerful tool for businesses looking to automate tasks and provide exceptional customer service.

Importance of AI chatbots in modern business

In today’s fast-paced business environment, where customer satisfaction is of utmost importance, companies need to leverage technology to streamline their operations and improve their customer service. 

AI chatbots have emerged as a game-changing technology that can help modern businesses in many ways. Here are some key reasons why AI chatbot online tool are important for modern businesses:

1. Enhance Customer Experience: AI chatbots can provide 24/7 support to customers, respond to their queries, and offer personalized recommendations. This helps businesses to improve their customer experience and build brand loyalty.
2. Real-time Insights: AI chatbots can collect real-time data on customer interactions, preferences, and behavior, which can be used to improve business processes, products, and services.
3. Competitive Advantage: AI chatbots can provide a competitive advantage to businesses by offering superior customer service, increasing efficiency, and reducing costs.

Benefits of using AI Chatbot Platforms

AI chatbot platforms offer a wide range of benefits for businesses looking to automate and streamline their customer support, sales, and marketing processes. Here are some of the key benefits of using AI chatbot platforms:

1. Increased Efficiency: AI chatbots can handle repetitive tasks and answer common queries, freeing up human agents to focus on more complex issues. This results in faster response times, increased efficiency, and a better overall customer experience.
2. 24/7 Availability: With AI chatbots, businesses can provide round-the-clock support to customers, even outside of regular business hours. This means that customers can get help whenever they need it, which can help increase customer satisfaction and loyalty.
3. Personalization: AI chatbots can use customer data to personalize interactions and provide targeted recommendations. This can help businesses build stronger relationships with customers and increase sales.
4. Cost Savings: AI chatbots can handle a large volume of queries and tasks without requiring additional staff, resulting in cost savings for businesses.
5. Scalability: AI chatbots can handle an unlimited number of interactions simultaneously, making them highly scalable. This means that businesses can easily handle spikes in demand without the need for additional staff or resources.
6. Data Collection and Analysis: AI chatbots can collect and analyze data on customer interactions, which can help businesses gain valuable insights into customer behavior and preferences. This can be used to improve products and services, as well as to create targeted marketing campaigns.

How to Choose the Right AI Chatbot Platform for Your Business

Choosing the right AI chatbot platform for your business is essential to ensure you get the best results and improve customer satisfaction. Here are some steps to help you choose the right AI chat bot platform for your business:

Identify your goals and requirements

The first step in choosing an AI chatbot platform is to identify your goals and requirements. What do you want your chatbot to achieve? Do you want it to handle customer support, generate leads, or increase sales? Knowing your goals and requirements will help you choose a chatbot platform that can meet your needs.

Consider your budget and resources

When choosing an AI chatbot platform, you need to consider your budget and resources. Some platforms are more expensive than others, and you need to ensure you can afford the platform you choose. You also need to consider the resources you have available, such as staff to manage the chatbot and technical expertise to integrate it with your systems.

Read reviews and do research

Before selecting an AI chatbot platform, you need to read reviews and do research. Look for platforms that have positive reviews and are recommended by others in your industry. You can also ask for recommendations from colleagues or industry experts. Doing research will help you find a chat bot platform that is reliable, effective, and has the features you need.

Test and evaluate different platforms

Finally, you need to test and evaluate different AI chatbot platforms. Most platforms offer a free trial or demo, which you can use to test the platform’s functionality and features. During the trial period, you can evaluate the platform’s performance, user interface, ease of use, and customization options.

List of the top AI chatbot platforms on the market

Read on to discover the best AI chatbot platforms and apps that can help take your business to the next level.

PinChat – Engage with customers instantly via link or QR code

PinChat is an innovative business messenger that lets you chat with customers and collect feedback via a link or QR code. With PinChat, you can easily start a live chat on any platform without the need for any additional apps. 

Put your PinChat link or QR code on any customer touchpoint, and engage with your customers in real time. PinChat also offers a range of other features, including a chatbot builder, sub-accounts for your team, in-chat surveys, and much more.

Top Key Features of PinChat:

1. Start a 1-to-1 chat or group chat instantly via a link or QR code.
2. Customizable chat link and chatroom appearance.
3. Full-fledged messaging functions, including data analytics and export chat data.
4. SMS and email notifications to stay on top of customer messages.
5. Website chat widget to offer instant support on your website.
6. Integration with other messengers for greater accessibility.
7. In-chat payment option for seamless transactions.

Pros:

• Instantly engage with customers via a link or QR code, without the need for additional apps
• Stay organized with a dashboard that lets you manage all your customer messages in one place
• Create a chatbot using PinChat’s chatbot builder, freeing up your customer service team to focus on more urgent matters
• Offer in-chat surveys to collect feedback from your customers in real-time
• Automatically add anyone you chat with to your client list for easy tracking

Cons:

• Some users may prefer more advanced customization options for the chatroom appearance
• In-chat payment is currently only available for certain payment gateways
• Limited pricing options may not be suitable for businesses with larger customer bases

Pricing

• Free: 0 /month
• Starter: $ 30 /month
• Light: $ 50 /month
• Standard: $ 75 /month

ThriveDesk

ThriveDesk is a customer support platform that takes your support game to the next level. Designed for SaaS and eCommerce businesses, it offers a range of features to make customer service better, faster, and remarkably effective.

With ThriveDesk, you can manage all your customer conversations in one place, streamlining your support operations and enhancing customer satisfaction.

ThriveDesk comes packed with powerful features that help you stay productive and thrive in your customer support endeavors. From advanced formatting options, auto replies, and auto BCC for external record-keeping, to collapsible threads, conversation history, and attachment preview, ThriveDesk covers all the essentials.

It also offers multiple inboxes, open tracking, spam filtering, tags, and API integrations, making it a comprehensive help desk solution.

Key Features of ThriveDesk

• Live Chat
• Knowledge Base
• Tracking System
• Apps Integrations
• Webhooks and API
• Report Analysis
• Assistive AI

Pros:

• Centralize customer conversations and stay organized with a shared inbox.
• Use advanced formatting to make your replies more readable and engaging.
• Automate responses and track conversation history effortlessly.
• Preview attachments and manage files up to 19.5MB.
• Benefit from multiple inboxes, tags, and powerful search capabilities.
• Collaborate seamlessly with team members and delegate conversations easily.

Cons:

• No free version available

Pricing

• Starter: $32/month (20% off for Annual payment)
• Plus: $99/month (20% off for Annual payment)

HubSpot Chatbot Builder

HubSpot Chatbot Builder is a powerful and easy-to-use chat builder software that enables businesses to automate and scale their live chat conversations.

This chat builder software provides an easy-to-use interface for creating messenger bots that can assist with a range of tasks, from qualifying leads and booking meetings to providing answers to common customer support questions and much more.

The best part is that your customer’s answers are saved in your CRM, allowing you to qualify leads and trigger automation, which makes it an ideal platform for integrating across your marketing, sales, and service tools.

The software comes with templates and an intuitive chatbot builder that allows you to create chatbot sequences without any coding skills. Select a template that aligns with your chatbot’s objective, and personalize the conversation to reflect your brand’s voice and tone.

You can also add your unique questions and copy to give it a personal touch. Additionally, the software is seamlessly integrated with your HubSpot CRM, making it easy to personalize chat replies with contact data pulled from the CRM.

HubSpot Chatbot Builder is a rule-based system that does not fall under the category of AI chatbot. However, the platform has code snippets that allow you to leverage the powerful AI of third-party NLP-driven bots such as Dialogflow. 

HubSpot enables you to set up your chatbot to manage the majority of your customer queries and then seamlessly transfer the conversation to a live agent upon qualification. Additionally, you can automate various tasks such as creating support tickets, adding users to lists and workflows, and more. By leveraging these capabilities, businesses can enhance their customer service, increase productivity, and ultimately drive growth.

Top Key Features of HubSpot Chatbot Builder:

1. Create chatbot sequences without any coding.
2. Qualify leads and trigger email campaigns after chatbot interactions.
3. Personalize chat replies with contact data pulled from HubSpot’s CRM.
4. Templates and intuitive chatbot builder.
5. Automate tasks such as creating support tickets, and adding users to lists and workflows.
6. Integrate HubSpot CRM.
7. Configure your chatbot to handle the bulk of your customer questions.

Pros:

• HubSpot Chatbot Builder is a free platform.
• Templates and an intuitive chatbot builder make it easy to get started quickly.
• Seamlessly integrated with your HubSpot CRM, which allows you to personalize chat replies with contact data pulled from the CRM.
• Automate tasks such as creating support tickets, and adding users to lists and workflows.

Cons:

• HubSpot Chatbot Builder is a rule-based system and doesn’t fall under the category of AI chatbot.

Pricing

HubSpot chat builder is fully free to use. 

ChatGPT – Powerd by OpenAI

ChatGPT is an advanced artificial intelligence-based chatbot designed to provide intelligent and personalized responses to user queries. Powered by the latest natural language processing technology, ChatGPT is capable of understanding and interpreting complex user queries, providing instant and accurate responses.

The chatbot is designed to automate conversations, thereby saving time and effort while improving the user experience.

Key Features:

1. Natural Language Processing (NLP): ChatGPT uses advanced NLP technology to understand and interpret user queries, providing accurate responses.
2. Multi-Lingual Support: The chatbot supports multiple languages, making it easy to engage with users from different parts of the world.
3. Personalization: ChatGPT is designed to personalize conversations by analyzing user behavior and providing relevant recommendations.
4. Integration: ChatGPT can be easily integrated with different platforms and applications using API and making it a versatile tool for businesses of all sizes.
5. 24/7 Availability: ChatGPT is available round the clock, ensuring that users always have access to support and assistance.
6. Analytics: ChatGPT provides detailed analytics on user behavior, allowing businesses to identify trends and improve their services.
7. Customization: ChatGPT can be customized to suit the specific needs and requirements of businesses.

Pros:

• Advanced NLP technology enables ChatGPT to provide accurate and relevant responses to user queries, improving user satisfaction.
• ChatGPT is available 24/7, providing round-the-clock support to users.

Cons:

• ChatGPT requires initial training and setup, which can be time-consuming.

Pricing: 

• Free plan: $0/Month
• ChatGPT Plus: $20/Month

Intercom – Customer Service Solution

Intercom is a comprehensive customer support platform that offers an all-in-one solution for businesses to communicate with their customers effectively. It is designed to help companies of all sizes deliver a seamless customer experience and streamline their customer support process. 

With Intercom, businesses can easily automate their customer support with AI chatbots, manage customer inquiries in a single inbox, and optimize team productivity with advanced team management tools.

Top Key Features of Intercom:

1. Resolution Bot: Intercom’s Resolution Bot allows businesses to immediately resolve common customer queries with AI chatbots. It saves time for support agents and reduces response time for customers.
2. Custom Bots: With Intercom’s easy-to-build, no-code custom chatbots, businesses can collect customer information and speed up resolutions.
3. AI-powered Inbox: The AI-powered Inbox uses GPT-powered tools to instantly generate replies, recap conversations for other agents, and create new help articles.
4. Conversation Topics: Intercom’s AI-powered analysis of support conversations helps businesses to better understand their customers and their needs.
5. Automated Workflows: Intercom automates manual workflows like ticket routing and conversation follow-ups, making support team operations more efficient.
6. Omnichannel Support: Intercom allows businesses to deliver conversational support seamlessly across its Messenger, email, SMS, and other channels.
7. Team Management: Intercom offers live dashboards, reporting, work management tools, and more, to help businesses optimize operations and maximize team productivity.

Pros:

• Intercom offers a comprehensive solution that can replace multiple customer support tools, reducing costs and streamlining the support process.
• The AI-powered features of Intercom, including the Resolution Bot and AI-powered Inbox, can help businesses save time and resources, resulting in faster response times and higher customer satisfaction rates.

Cons:

• The pricing of the Intercom may be a concern for small businesses, as it may not fit into their budget.

Pricing:

• Starter: Starting at $74/month when billed annually.
• Product Tours: From  $199/mo
• WhatsApp: From  $9/mo per seat
• Surveys: From  $49/mo

Zendesk Chat

Description: Zendesk Chat is a powerful live chat software that offers businesses of any size the ability to engage with customers in real-time, while seamlessly scaling up as their needs grow. Its combination of messaging and live chat features enables businesses to create deeper and more meaningful interactions with their customers. 

With Zendesk’s Agent Workspace, all user interactions are organized in one view, making it easier for agents to personalize interactions at scale.

One of the unique features of Zendesk Chat is its built-in automation tools. With the drag-and-drop bot builder, businesses can design custom, interactive conversation flows without requiring any coding skills. 

Its AI-powered chatbots can provide customers with direct links to help center articles, and if the bots can’t answer a customer’s question, they can hand off the conversation to a live agent along with any existing context.

Zendesk Chat’s messaging functionality also allows businesses to reach customers where they are. It can be added to a company’s website, mobile apps, and social and business channels. This means that customers can get the support they need instantly, without having to leave the channel they’re on.

Top Key Features of Zendesk Chat:

1. Proactive chat and visitor list
2. Routing based on agent status, capacity, skills, and conversation priority
3. Auto-translation
4. Omnichannel agent workspace
5. Pre-canned dashboards and real-time tracking
6. Industry-leading ticketing system
7. Messaging across web, mobile, and social
8. Easy-to-set-up automations and workflows with additional options
9. AI-powered automated answers
10. Reporting and analytics (prebuilt and custom)

Pros:

1. Zendesk Chat offers a complete messaging solution that enables businesses to engage with customers across multiple channels.
2. Its built-in automation tools make it easy for businesses to provide 24/7 support to customers, even when live agents aren’t available.

Cons:

1. The pricing for Zendesk Chat can be a bit steep for small businesses.

Pricing:

• Suite Team: $49 per agent/month
• Suite Growth: $79 per agent/month
• Suite Professional: $99 per agent/month
• Suite Enterprise: $150 per agent/month

Free Trial: Zendesk Chat offers a free 14-day trial to help businesses get started with its powerful live chat and messaging platform.

Salesforce Einstein

Salesforce Einstein is the world’s first generative AI for CRM that empowers organizations to supercharge productivity and drive personalized experiences for their customers. With Einstein GPT, the dream of creating personalized interactions with customers comes to reality, enabling companies to build custom predictions and recommendations with low-code tools without the need for data scientists. 

The AI-powered technology embedded in Salesforce Einstein delivers insights across sales, service, marketing, and commerce, providing faster time-to-value and driving better business outcomes.

Key Features:

1. Personalized experiences – Salesforce Einstein helps tailor every customer interaction with AI-generated emails, conversations, and offers that are built on real-time data.
2. Increased productivity – Einstein’s AI-powered technology boosts productivity by delivering insights across sales, service, marketing, and eCommerce embedded in your workflow.
3. Low-code tools – Einstein’s low-code tools enable businesses to create new experiences easily without the need for data scientists.
4. Sales acceleration – Einstein for Sales guides sellers from prospect to close, forecasts accurately with real-time data, and accelerates time-to-close with conversational intelligence.
5. Service automation – Einstein for Service boosts agent productivity, personalizes every customer interaction with built-in AI, and scales service across every channel with Einstein Bots.
6. Intelligent marketing – Einstein for Marketing personalizes engagement, grows relationships and revenue with real-time insights, orchestrates intelligent journeys, and makes timely recommendations.
7. Commerce growth – Einstein for Commerce grows your business faster with intelligent product recommendations, tailored product sorting, and meaningful search results.

Pros:

• Personalized customer experience – Salesforce Einstein allows businesses to tailor every interaction with customers, enhancing their experience.
• Increased productivity – The AI-powered technology helps boost productivity by delivering insights across various aspects of the business.
• Low-code tools – Einstein’s low-code tools enable businesses to create new experiences easily without the need for data scientists.

Cons:

• Cost – Salesforce Einstein can be expensive for small businesses, which may make it difficult for them to adopt.

ChatBot – AI Chat Bot Software for Your Website

Description: ChatBot is an all-in-one platform designed to build and launch conversational chatbots without coding. With ChatBot, automating customer service, marketing, and sales is effortless, providing personalized customer experiences while engaging prospects and customers across multiple communication channels. 

ChatBot lets businesses delight customers at every step of their buying journey, from the first visit to the final purchase. It is a complete chatbot platform for businesses that streamlines repetitive tasks, giving teams more time to focus on what matters most.

Top Key Features of ChatBot:

1. No-code chatbot builder: ChatBot’s drag and drop conversation blocks allow for the easy building of engaging chatbot experiences.
2. Customizable Chat Widget: Easily make changes to the chatbot widget to match your branding and website.
3. Prebuilt templates: Use customizable templates to set up your chatbots, or develop more complex stories with them.
4. Team Collaboration: Add teammates to your ChatBot account with a few clicks, and share expertise to create better customer interactions.
5. Real-time analytics and reporting: Measure your chatbot’s performance, see the number of chats and busy periods, and analyze user data to create more personalized experiences.
6. Multiple platform integration: Connect with customers on multiple communication channels including website, live chat, Facebook Messenger, and Slack.
7. ChatBot Academy: Learn chatbot-building skills with lessons prepared by experts and complete your first chatbot with ease.

Pros:

• Streamlines repetitive tasks, freeing up time to focus on what matters most.
• Provides personalized customer experiences while engaging prospects and customers across multiple communication channels.

Cons:

• Some customization features may require technical knowledge.

Pricing

• Starter: $52/mo billed annually or $65 per month
• Team: $142/mo billed annually or $169 per month
• Business: $424/mo billed annually or $499 per month
• Enterprise: Contact them

Manychat – Facebook Messenger Chatbot

Manychat is a leading chat marketing platform that enables businesses to automate interactive conversations with their customers. It is an all-in-one solution that lets businesses connect with customers via Instagram Direct Messages, Facebook Messenger, WhatsApp, SMS Text Messaging, and email. 

With Manychat, businesses can supercharge their Instagram marketing efforts and automate conversations to drive sales, engage prospects, and get more leads. The platform is built for sales and marketing and offers an easy-to-use visual drag n’ drop interface to build automation quickly.

Top Key Features of Manychat :

1. Automate Conversations: With Manychat, businesses can create unlimited custom flows to engage up to 1,000 contacts, making it easier to nurture relationships and lead to more conversions.
2. Acquire New Customers: Manychat offers basic growth tools to drive leads to automation, helping businesses acquire new customers.
3. Segment Your Contacts: The platform allows businesses to segment their contacts into 10 customer tags to deliver personalized experiences.
4. Unlimited Contacts: With scaled pricing based on contacts, businesses can engage unlimited contacts, expand customer reach, and create advanced campaigns.
5. Manychat Analytics and Insights: Businesses can optimize performance with Manychat’s analytics and insights tools to track their campaigns and improve their marketing efforts.
6. Integrations: Manychat connects with thousands of tools such as Shopify, MailChimp, Klaviyo, Google Sheets, HubSpot, or Zapier, making it easier for businesses to get more out of the tools they already use.
7. Customizable: Manychat lets businesses make it their own without any Manychat branding.

Pros:

• Manychat is the most used Chat Marketing Platform.
• Manychat customers see CTR rates 130% higher than the industry average.
• The platform connects with thousands of tools businesses already use.
• Businesses can easily build and automate interactive conversations with Manychat’s visual drag n’ drop interface.
• Manychat’s analytics and insights tools enable businesses to track their campaigns and improve their marketing efforts.
• Manychat offers unlimited growth tools and customer tags to deliver personalized experiences.
• Businesses can expand customer reach and create advanced campaigns with Manychat’s scaled pricing based on contacts.
• Free version available.

Cons:

• SMS Text Messaging is pay as you go.
• Basic chatbot in the free plan

Pricing:

Free: $0 up to 500 contacts

Pro: Starting at $15/month

Common FAQs about AI Chatbot

What is a Chatbot Platform?

An AI chatbot platform is a software tool or service that enables businesses and individuals to build, deploy, and manage chatbots. Chatbots are software programs that use natural language processing (NLP) and artificial intelligence (AI) to simulate human-like conversations with users. 

AI Chatbot platforms provide developers and businesses with the necessary tools and infrastructure to create and manage chatbots that can be used to answer customer queries, marketing, sales, and more.

How ai chatbot works?

AI chatbots use machine learning algorithms and natural language processing (NLP) to understand and interpret user requests. When a user sends a message to a chatbot, the chatbot uses NLP to understand the intent of the message and then uses machine learning algorithms to generate an appropriate response. 

Over time, the chatbot’s algorithms become more accurate and better able to understand and respond to user requests.

How can chatbots help save money?

Chatbots can help businesses save money in a variety of ways. By automatic answer customer queries and other tasks, chatbots can reduce the need for human customer service agents, which can save businesses money on labor costs. 

In addition, chatbots can be a cost-effective solution for businesses, as they can significantly reduce the time and resources required to complete routine tasks, such as answering frequently asked questions or processing orders.

By automating these processes through chatbots, businesses can allocate their resources more efficiently and focus on other important aspects of their operations.

How To Choose The Right Chatbot Platform?

Choosing the right chatbot app platform depends on a variety of factors, including your business needs, budget, and technical expertise. When evaluating chatbot platforms, consider factors like ease of use, customization options, integrations with other software tools, and pricing.

Look for an AI chatbot app platform that offers the features and functionality you need to build and deploy a chatbot that meets your business needs.

What is chatbot marketing?

Chatbot marketing is the use of chatbots to promote products, services, or other offerings. Chatbot marketing can take many forms, including lead generation, customer engagement, and customer support. 

By using chatbots to automate marketing tasks, businesses can save time and resources while providing a personalized and interactive experience for their customers.

How to integrate AI chatbot into the website?

To integrate an AI chatbot into a website, businesses can use a chatbot platform that offers website integration features. Typically, this involves embedding a chatbot widget into the website that allows users to interact with the chatbot. 

Businesses can also use APIs to integrate chatbots into their website and other software tools. When integrating an AI chatbot into a website, it’s essential to consider factors such as user experience, design, and functionality to ensure that the chatbot integrates seamlessly. 

Conclusion

In conclusion, chatbots are becoming increasingly important for businesses to provide exceptional customer service and automate tasks. With the rise of AI technology, there are numerous AI chatbot platforms and apps available in the market. 

Each of these platforms and apps has its own unique features, benefits, and limitations, which should be considered when selecting the best one for your business needs. By incorporating AI chatbots into your website, you can enhance your customer service, increase engagement and conversions, and streamline your business operations.